Elite Service Promise

What makes Elite different to the many brokers within the aviation industry? Our assured high level of customer service from the moment you first contact us. We promise to adhere to the following service standards:


1. Acknowledge your enquiry within 60 minutes of contacting us
    We will contact you to confirm your exact requirements and advise you of
    our initial plan of action.

2. Report back our initial solutions within 4 hours of contacting us
    We will advise early availability and price indications and refine our work
    based on your initial feedback.

3. Submit our formal quotation within 24 hours of contacting us
    Subject to availability, we will advise our three most workable solutions with
    inclusive prices, normally the same working day but always within 24 hours.

4. Offer to meet at your offices within 48 hours of contacting us
    We will offer to arrange a meeting to take place within 48 hours of first contact
    to discuss our quotations in more detail and answer any questions. Once you
    have confirmed your charter with us, we will work through our 50 point checklist
    with you to confirm every detail has been covered to your exact requirements.

5. A contract in your hands within 24 hours of confirmation
    For your own peace of mind, a signed contract will be in your hands within
    24 hours of receiving a confirmation for the charter from you. Our contract
    includes an extensive annex detailing your service delivery plan, created 
    following our meeting and checklist review with you.

6. An aircraft inspection visit within 5 working days 
    Subject to local airport security arrangements, we will endeavour to put in
    place an aircraft visit to allow you to inspect the contracted aircraft, meet the
    crew and review your selected catering.


    Elite Air standard terms and conditions of Aircraft Charter